20010327 Lockergnome Windows Daily How to Query the Microsoft Knowledge Base Using Keywords
http://support.microsoft.com/support/kb/articles/Q242/4/50.ASP

"This article describes how to more effectively query the Microsoft Knowledge Base by using keywords, including Microsoft product-specific keywords. By using keywords, you may be able to find the article or articles that may help to resolve your issue or question. When you perform a query, begin by using a product keyword that relates to your issue, such as "win95" for Microsoft Windows 95, "win98" for Windows 98, "outexw95" for Microsoft Outlook Express for Windows 95, and so on. You can then combine product keywords with other related keywords to help narrow your search, and locate the information you need. Note that if you search by using a small amount of keywords, you may receive a large amount of articles, possibly making it difficult to find the article you are looking for."